Freedom Arm HD Won't Adjust Vertically

Freedom Arm HD Won't Adjust Vertically

Postby billc128 » Thu Jun 16, 2016 10:35 pm

I have the Freedom Arm HD and an Acer XB270HU. I cannot adjust the arm such that it will remain fixed when I move it vertically (up & down). I have used the given tool to adjust the spring to L as far as possible and a considerable way towards H. Not sure which way is correct. In either way, the monitor when pushed down (with considerable force) will rise up to its initial state. Am I adjusting the correct tension lever? Should I be adjusting towards L or H? And should it take a considerable amount of effort to push the monitor downward?

Frustrated as this arm is noted for its flexibility.
billc128
 
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Re: Freedom Arm HD Won't Adjust Vertically

Postby ErgoAdam » Thu Sep 15, 2016 4:55 pm

Hi, Bill.

Sorry you're having trouble with your arm, but that's actually not an Ergotron product; it's an ErgoTech product. They're a totally different company. Here's their Return Policy page: http://ergotechgroup.com/return-policy.html

Our arms don't have this issue. Here's a link to a superior product: http://www.ergotron.com/ProductsDetails ... fault.aspx

Let me know if you have any questions!
-Adam
Adam Best
Social Media Manager
Ergotron

Follow us for the latest news: http://www.ergotron.com/tabid/801/language/en-US/default.aspx
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