Raising/lowering height?

Re: Raising/lowering height?

Postby ErgoAdam » Tue Feb 07, 2017 10:46 am

Hey, Phyllis.

Normally, you shouldn't have to loosen the tension to raise the monitor height. I'd recommend contacting our Customer Care team to have them investigate the issue. Here's there contact information:
http://www.ergotron.com/en-us/support/c ... 0-888-8458

Let us know how it goes!
Adam Best
Social Media Manager

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