Workfit A Dual Monitor Tilting Forward

Workfit A Dual Monitor Tilting Forward

Postby hcasper1 » Tue Oct 18, 2016 7:57 am

My Dual monitor Workfit A with worksurface was installed last week and I am having problems with the whole unit tilitng forward about 30 degrees. When it is all the way down it will stay flat for a time frame then the whole arm will just tilt forward. Tilting the monitors, worksurface, and keyboard tray causing everything to fall on the floor. In the standing position it is constantly tilted forward to the point where it is unusable. I can force it down flat and I can work in the sitting position, but if I attempt to rotate or move any of it, it will once again pop up and tilt forward. I have attempted adjusting everything, but I'm not sure what exactly I should be adjusting. Please help.
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Re: Workfit A Dual Monitor Tilting Forward

Postby ErgoAdam » Tue Oct 18, 2016 10:54 am

Hi!
Happy to help. I think (if I'm understanding you correctly) that the WorkFit-A needs either a tilt or an up/down adjustment; perhaps both, but I'm not sure.

I've attached screen grabs of the two relevant pages from the instruction manual. Please let me know if they help, or if you need further assistance.

Sincerely,
Adam
Attachments
WorkFitA_Up_Down_Adj.PNG
WorkFitA_Tilt_Adj.PNG
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Re: Workfit A Dual Monitor Tilting Forward

Postby chrismas » Tue Dec 20, 2016 12:20 pm

Hi Adam,

I believe I have the same problem. I do not see a part in the manual that enables tilt adjustment - actually I don't see the entire section that you copied below.
There is a Phillips screw on the top of the monitors, but thats it.
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Re: Workfit A Dual Monitor Tilting Forward

Postby ErgoAdam » Tue Dec 20, 2016 2:08 pm

Hey, Chrismas.

The section above is from the manual for the WorkFit-A. If it's not in your manual, it's likely that it's for a different Ergotron product.

Our Customer Care people can probably help figure out how to solve your issue. Here's their contact information:
http://www.ergotron.com/en-us/support

Let me know if you have any other questions,
Adam
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