LX desk mount hinges frozen

LX desk mount hinges frozen

Postby avayas » Sat Feb 04, 2017 2:43 pm

the arm appears to be locked or frozen
I can not move two of the hinges (see photo yellow arrows)

http://i.imgur.com/gRumarV.jpg

I've used the special tool supplied and turned all the way to the left and all the way to the right, but the arm hinges are completely immovable when the tension screw is in either direction

Please advise?
Thanks
avayas
 
Posts: 1
Joined: Sat Feb 04, 2017 2:27 pm

Re: LX desk mount hinges frozen

Postby ErgoAdam » Mon Feb 06, 2017 9:57 am

Sorry you're having trouble with the arm. Our Customer Care team can investigate the issue. Here's their contact page: http://www.ergotron.com/en-us/support/c ... 0-888-8458
ErgoAdam
 


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