LX keyboard tray stuck in right tilt

LX keyboard tray stuck in right tilt

Postby psacamano » Sat Jun 08, 2013 5:59 am

The keyboard tray of my LX wall mount is stuck in a slight tilt to my right. I see that the tray can adjust 3 degrees either right or left, but am unable to make the adjustment.

This is a new LX wall mount, installed according to specifications.

Any suggestions? I've see this issue posted in customer reviews and hope there is a simple solution.

Thanks!
psacamano
 
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Re: LX keyboard tray stuck in right tilt

Postby steveA » Tue Jun 11, 2013 8:12 am

Are you sure that the screws used to attach the tray to the arm are fully seated? We need to make sure that the problem isn't being caused by those screw heads jamming against the tray. If the screws are fully seated, it sounds like the rivet (the connection where the tray rotates) is too tight, which would be a manufacturing issue. In that case, a replacement is required.

Let me know if the screws are the issue; if not, we can take the next step.
steveA
Ergotron Employee
Ergotron Employee
 
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