Pulley system in the SV32-91211

Pulley system in the SV32-91211

Postby mjett126 » Wed Mar 01, 2017 3:14 pm

Hey all,

I just recently had the rope snap in the pulley system that allows the tray to move up and down. These carts are over a decade so they are way outside of warranty. I got a hold of support and they're telling me the only solution is a full cart replacement.

That doesn't sound right to me. I really just need a replacement for the snapped rope. Does anyone know where I can get this replacement part? I'm currently scouring Grainger and Lowes just for the rope, but it'd be great if I could just order the rope itself from Ergotron so I know it's the right part and will fit. Does anyone have more information?

Thanks!
mjett126
 
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Re: Pulley system in the SV32-91211

Postby ErgoAdam » Thu Mar 09, 2017 4:54 pm

Hi, there.

Sorry you're experiencing this. I checked with our Customer Care team, and unfortunately this would require a full cart replacement. There is no way to replace this part.

Sincerely,
Adam
Adam Best
Social Media Manager
Ergotron

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ErgoAdam
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Ergotron Employee
 
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