SV21-30008 battery power issues

SV21-30008 battery power issues

Postby sjcergotron » Wed Nov 02, 2011 2:33 pm

I have purchased two used SV21-30008 carts with battery power. They work great until the battery runs down (still showing 56% in the ICP and after 1to 2.5 hours on battery) and then after pluging them into a UPS they will not charge the battery again until I lay it on its side, remove the retractable plug module (aka the battery door), and un-plug and re-plug the blue/green/red battery leads block (I also press on the reset buttons for the three circuit breakers). What gives?? I've synchronized the ICP by letting it charge overnight and pressing the two outside buttons. Also, the light on the inverter changes from solid red to blinking red even though the switch is still in the "on" position and not the "stand-by" position. Batteries are good ones. Does anyone have any idea or suggestions as to what to do to fix this? I have also replaced the plugs, thinking that perhaps a wire inside had broken due to repeated retractions of the the cord. HELP!!!
sjcergotron
 
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Re: SV21-30008 battery power issues

Postby dcjohnson » Wed Nov 02, 2011 3:18 pm

Although Ergotron does not have power supply replacement parts we can help you troubleshoot; just call in 800-888-8458.

Parts may be purchased from PowerCart.com
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Location: Ergotron in MN

Re: SV21-30008 battery power issues

Postby sjcergotron » Fri Nov 04, 2011 10:04 am

Thanks for the response!! I'll call next week when I'm onsite. I hope we can find and fix the problem.
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