Workfit- S won't go all the way down

Re: Workfit- S won't go all the way down

Postby wildlifeanna » Sun Jul 27, 2014 3:07 pm

I had this same issue and now, and was super excite when I was able to get it to adjust down. Unfortunately, nowmy workstation won't adjust up. It will only remain in the down position. I tried adjusting the tension bolt but it's not getting tighter (or looser). When I look in the little hole with a flashlight it appears that something plastic has cracked and the nut the tension bolt connects with is moving with the bolt, thus no ability to adjust either way. Is my station DOA? Do I need to get a new one?
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Re: Workfit- S won't go all the way down

Postby esanchez » Wed Jul 30, 2014 11:50 am

Based on what you describe, it appears that your WorkFit-S has broken. At this point I would encourage you to contact our Customer Care Department at 1-800-888-8458 and file a warranty claim. It is possible your unit is still under warranty. Please have your serial number handy when you call. Here is a document that shows the location of the serial number (go to page 8) .
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Re: Workfit- S won't go all the way down

Postby arunp1990 » Wed Aug 03, 2016 6:43 am

I am not able to push my workstation all the way down, and it stops around 5 inches above. It is similar to the problem specified in the following links:

I tried the suggestion of pushing it down, but it did not fix the problem. Can you please guide me to the ergotron service centre in India, to fix this problem?

Model: Ergotron Workfit S Single LD Sit-stand Workstation 33-342-200
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Re: Workfit- S won't go all the way down

Postby andyson » Sun Feb 05, 2017 9:49 pm

Thanks is there a UK number at all?

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Re: Workfit- S won't go all the way down

Postby beornide » Wed Sep 13, 2017 4:22 pm

OK now, 6 years later, I'm stuck in the lowest position.

I forced it to go up (pretty hard) a few inches and heard a cranking noise and stopped. Now it won't go up nor down.

I'm know the kind of pressure you need to apply to reset it by bringing it all the way down but now it is REALLY stuck in this position and I'm afraid I will break something if I force it too much.

IMPORTANT: the top tension screw is turning loose and seems to be doing nothing...

What are my options?
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Re: Workfit- S won't go all the way down

Postby steveA » Thu Sep 14, 2017 3:09 pm

Sorry to say but what you're describing is bad news. It sounds like the lift engine has failed. Unfortunately there is no way to service this issue, and the 5-year warranty period has passed so replacement is not an option. You may want to contact our technical support in case there is some detail I am missing but as I understand your description, you may need to invest in a new sit-stand desk solution.

Please let me know if there is any more info you need. I'd be very interested to learn about your experience with WorkFit-S until now.
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