Workfit-T minimum height?

Workfit-T minimum height?

Postby dramase » Fri Oct 30, 2015 11:20 am

Hi, I just received my Workfit-T. Everything seems to work fine, except the desk won't lock in the minimum lowest position. I push it down and collapse it all the way, but it doesn't latch there and rises up about 1.5 inches when I let go of it. Isn't it supposed to stay all the way collapsed?
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Re: Workfit-T minimum height?

Postby dramase » Mon Nov 02, 2015 3:28 pm

Just an update: today I fully set up the monitors & keyboard/mouse on the Workfit, and the added weight is enough to hold the desk all the way down. It doesn't lock there, but that's OK since the original problem was fixed.
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Re: Workfit-T minimum height?

Postby ErgoJustin » Tue Nov 03, 2015 12:16 pm

Hi dramase,

Thanks for the update! We hope you are enjoying your new WorkFit-T. :)

Regards,
Justin
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Re: Workfit-T minimum height?

Postby fumiyaru » Wed Oct 05, 2016 10:00 pm

What is the minimum height for work fit T??
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Re: Workfit-T minimum height?

Postby ErgoAdam » Fri Oct 07, 2016 10:15 am

Fully collapsed, the WorkFit-T is 5" (127mm) high.
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Re: Workfit-T minimum height?

Postby xazevedod » Tue Jul 25, 2017 12:24 pm

I have several Workfit-T workstations in my building and the most recent one I unboxed will not stay all the way down. All the others I've ordered and installed stay all the way down and don't spring up. i received this in May to keep in stock, I always keep one in stock, but just recently assigned it to a staff member. I'm not going to load it with unnecessary weight just to keep it from springing up. How can i get this fixed?
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Re: Workfit-T minimum height?

Postby ErgoAdam » Wed Jul 26, 2017 9:50 am

Hi, there.

Sorry you're experiencing this problem!

There's definitely something wrong there; the WorkFit-T should stay in position out of the box. Our Customer Care team should investigate this issue with you. Here's their contact info: http://www.ergotron.com/en-us/support/c ... 0-888-8458

Thanks for letting us know!
Adam
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Ergotron

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