I was adjusting my workfit S, and the monitor suddenly section fell to its lowest setting. If I adjust it back up it falls back down again. There's a screw and a washer hanging underneath that I've never seen before. It's covered in oil. If I push on the screw, I can see a spring. The spring seems like it's supposed to be attached to some kind of hook or whatever at the top.
Any advice? I should probably send this back for repair if I can, but it's gonna be a pain to ship this, and I'm not even sure if it's still under warranty.
Oh no! I'm sorry to hear about your WorkFit-S! You're correct, you might have to ship this back. However, I would first call our technical support team at 1-800-888-8458, so they can work with you on this issue.
Hey Eric, have you figured out what's wrong? I have the same problem. I opened up the upper plastic case (the one behind the screens) and I also see a spring which should be attached that hanging screw but I'm not sure how to exactly set it up...
I'm sorry to see that you're having the same issue with your WorkFit-S. As stated above, you might have to ship it back. However, I would first call our technical support team at 1-800-888-8458, so they can work with you on this issue.