Workfit S broke

Workfit S broke

Postby EGD Eric » Wed Dec 02, 2015 3:48 pm

I was adjusting my workfit S, and the monitor suddenly section fell to its lowest setting. If I adjust it back up it falls back down again. There's a screw and a washer hanging underneath that I've never seen before. It's covered in oil.
If I push on the screw, I can see a spring. The spring seems like it's supposed to be attached to some kind of hook or whatever at the top.

Any advice? I should probably send this back for repair if I can, but it's gonna be a pain to ship this, and I'm not even sure if it's still under warranty.

I attached a picture of the screw.
Attachments
137.jpg
EGD Eric
 
Posts: 7
Joined: Sat Feb 09, 2013 12:11 pm

Re: Workfit S broke

Postby ErgoJustin » Thu Dec 03, 2015 8:28 am

Hi EGD Eric,

Oh no! :( I'm sorry to hear about your WorkFit-S! You're correct, you might have to ship this back. However, I would first call our technical support team at 1-800-888-8458, so they can work with you on this issue.

Best wishes,
Justin
ErgoJustin
 
Posts: 185
Joined: Thu Jul 24, 2014 10:03 am

Re: Workfit S broke

Postby Maandy » Mon Apr 04, 2016 1:00 am

Hey Eric, have you figured out what's wrong? I have the same problem. I opened up the upper plastic case (the one behind the screens) and I also see a spring which should be attached that hanging screw but I'm not sure how to exactly set it up...
Maandy
 
Posts: 2
Joined: Wed Dec 18, 2013 1:50 am

Re: Workfit S broke

Postby ErgoJustin » Mon Apr 04, 2016 7:46 am

Hi Maandy,

I'm sorry to see that you're having the same issue with your WorkFit-S. As stated above, you might have to ship it back. However, I would first call our technical support team at 1-800-888-8458, so they can work with you on this issue.

Best wishes,
Justin
ErgoJustin
 
Posts: 185
Joined: Thu Jul 24, 2014 10:03 am

Re: Workfit S broke

Postby EGD Eric » Mon Apr 04, 2016 10:00 pm

I ended up not having to ship it back. When I called them they offered to just send me a new one. I am quite satisfied with the customer service!
EGD Eric
 
Posts: 7
Joined: Sat Feb 09, 2013 12:11 pm

Re: Workfit S broke

Postby ErgoMichelle » Thu Jun 16, 2016 12:11 pm

How's everything been working? Just checking in. ;-)
Director, Global Communications
User avatar
ErgoMichelle
Ergotron Employee
Ergotron Employee
 
Posts: 32
Joined: Thu Mar 11, 2010 4:46 pm
Location: St. Paul, MN

Re: Workfit S broke

Postby EGD Eric » Thu Jun 16, 2016 3:03 pm

Working great!
EGD Eric
 
Posts: 7
Joined: Sat Feb 09, 2013 12:11 pm


Return to Workstations

Who is online

Users browsing this forum: No registered users and 1 guest